When refusing a sale in off-premise situations, what should you do with the alcohol?

When refusing a sale in off-premise situations, the correct action to take with the alcohol is to remove it from sight and reach. This is essential to prevent any potential confrontation or argument with the customer who has been denied the sale. By removing the alcohol from sight and reach, you are effectively communicating that the sale will not proceed while also maintaining a professional and responsible atmosphere. This practice helps to avoid any potential conflict and ensures the safety and well-being of both the customer and others in the vicinity.

The other options are not appropriate actions to take when refusing a sale in off-premise situations. Offering the alcohol at a discount or encouraging the customer to buy more could compromise responsible service practices. Giving away the alcohol for free may also not be a suitable solution as it could send the wrong message to the customer and others present. Therefore, the best course of action is to discreetly remove the alcohol from sight and reach to handle the situation professionally and responsibly.